Please dial 611.
Please dial 611.
Dial #999#, the system will automatically send a message notifying account balance. Or you can call 611.
1.If you choose plan A,B,C,1,2,3,4 (includes unlimited local calls to U.S. numbers), you can purchase international calling feature $15 then enjoy unlimited calls to Malaysia/Singapore landlines and mobile phone, extra free sending/receiving messages to/from Malaysia and Singapore.
2. Use T-Mobile prepaid card to call to Malaysia/Singapore With DynaSky Sino (this is an international prepaid card, you can use when you call to Malaysia/Singapore with U.S. mobile phone, local phone, public telephone).
The total fee is : U.S. local fee + DynaSky Sino fee.
The rate of DynaSky Sino: the denomination is $10, if you call to Malaysia landlines, rate is $0.027/min and mobile phone costs $0.055/min; call to Singapore landlines/mobile costs $0.0185/min.
How to call:
1.Dial 1-213-992-0003 on your phone with T-Mobile prepaid card.
2.Please select languages.
3.Please dial DynaSky Sino number and press ”#”.
4.Dial Malaysia/Singapore number: 011+country number+phone number+”#”.
(ex. Call to Malaysia 011 ———-#)
*T-Mobile is a U.S. prepaid card, making calls to Malaysia/Singapore costs $1.99/min. We do not recommend you to make international calls with T-Mobile card without DynaSky Sino or international calling feature, because it is much more expensive.
If your destination is in areas that have signal, and your phone supports GSM1900 and WCDMA 1900, then you can enjoy T-Mobile internet feature.
If you want to check the frequency of your phone, please check at official website or SOGWorld (Please go by official website)
T-Mobile has not announced the coverage of WCDMA 1900 3G yet. If you want more detail, please contact T-Mobile customers services and tell them the address of your destination.
3G code: WCDMA/UMTS/HSDPA/HSUPA/HSPA means there is 3G. If your phone supports the 1900 frequency (the aforementioned codes mean there is 1900 frequency) you can enjoy 3G in the 3G areas.
#Coverage check (T-Mobile):http://prepaid-phones.t-mobile.com/prepaid-coverage
1.Please enter your destination and select the type of your phone and check the signal conditions. The result may show: general call, internet speed, 4G LTE signal conditions.
2.Signal partner area: you can call, receive and send messages, but cannot surf the Web in these area (You can not use partner signal with G card).
3.If your destination is not in the big cities, there may not be 2G or 3G available, please confirm your phone supports LTE.
4.If the result show that ”4G LTE here requires a capable device. Check list of capable device” usually you maybe in the Band 2 and Band 12, which is just covered recently, there may have 4G LTE signal only (no 2G/3G signal), please click the link”view here” to see what frequency it is in that area.
1.Band 2 (1900MHZ):iPhone 5s/6/6s supported.
2.Band 12(700MHZ):iPhone 6s, Samsung S6/S7 supported
Signal check (G card):https://www.gosmartmobile.com/coverage-check
If the result shows ”4G LTE here requires a capable device. Check list of capable devices”, usually you maybe in the Band2 and Band 12, which is just covered recently, there may have 4G LTE signal only (no 2G/3G signal), please click the link”view here” to see what frequency it is in that area.
1.Band 2 (1900MHZ):iPhone 5s/6/6s supported
2.Band 12(700MHZ):iPhone 6s, Samsung S6/S7 supported
*If your destination is Alaska, Yellowstone National Park, please select AT&T
*Scarcely populated areas such as Montana,West Virginia, North Dakota, South Dakota, Nebraska have few base station tower and may have LTE signal only, please enter your address of to check the signal. If the result shows there has signal, please use phones which have U.S. LTE support (ex: iPhone 6s).
1.The coverage area shows outdoor coverage conditions. The actual data network conditions varied by terrain, shadow above the terrain, web serve speeds, number of users, destination from base station, your movement speed, and other environmental impact.
2.The personal signal check was drawn in accordance with the setting conditions of base station. The actual signal conditions are calculated based on the local reports.
3.If you use indoors, the connection data condition is worse than outdoors due to shielding effect and interior decorating. It maybe no signal indoors.
The results of personal signal check is not equal the actual local signal, because CT is just an agency not a telecommunications company, we are not responsible for signal problems and there is no refund for related problems.
If you want more details or face any problems, please hold the purchase, and contact the T-Mobile customer services.
Purchase means you agree the statement mentioned above.
What can I do if I bought a monthly plan 3-month package but I receive a message showing the plan will soon expire?
The content of the message is as follow:
”Free T-Mobile Msg: Your T-Mobile plan payment is due in 3 days to ensure there is no break in your service. To make a payment call 611 or visit www.my.t-mobile.com”
Please dial #999# to confirm if your balance is enough to activate the next monthly plan after receiving the message.
1.If the plan is almost due, no matter how much money available in the account balance, the system will send you a notification message.
2.If there is enough balance in your account, the system will automatically deduct the amount of monthly plan and activate next month plan.
3.If you have insufficient balance, it means parts of credit were paid for other paid service (ex: international call/text), you should top up enough money to activate the next monthly plan.
1.The paying method of monthly plan is a prepaid method, which means you should top up enough money for the activation. If you choose monthly plan, it will deduct the same amount of plan’s price on the first day, and activate a 30 days plan. Therefore, it is normal that your account balance turns to $0.
For example, if you buy a $50 monthly plan, the system will deduct $50 on the activation day, and there will be no balance left in the account when plan successfully activated.
2.If you want to buy several monthly plans at once, the top up money will be wired all in the first month, and the system will automatically deduct an enough amount for a month (30 days). You can use the same monthly plan for many consecutive months.
Please noted that if you want to use continuously for months, you can buy several refill cards and the system will deduct automatically every 30 days from the account balance. CT will top up all refill cards you purchased on the first month. If you use other paid services (Ex: international calls, making or receiving calls over time with $30/100min plan), the system will deduct money in your account balance. Please confirm the balance is enough to pay for the following month.
MMS service center :http://mms.msg.eng.t-moile.com/mms/wapenc
MMS proxy : There is no need to set up.
MMS port:There is no need to set up.
MMS communications protocol :WAP 2.0
MCC : 310
Typological evidence：There is no need to set up.
types of APN: default, sup, mms
Mobile phones which support 1900mHz can be used with T-Mobile network (If you want to enjoy Partner signal, your phone should support 850mHz).
If you select monthly plan for BlackBerry, you can purchase BIS, please specify in the e-mail.
If you want to check the high speed usage requirements of T-Mobile: please check here.
The newest built base stations of T-Mobile utilizes 3G HSPA+ technology.
Some mobile phones will recognize it as 4G signal. It is normal, and there is no additional charge.
If your phone supports U.S. LTE frequency, you can fully enjoy LTE signal.
The average speed of T-Mobile 3G can do Skype calls or Facetime (2G is not capable).
However, due to the vast area of the U.S, signal conditions between each state are different. Watching videos or downloading heavy files will consume much more data than other use, which is not recommended.
Once the monthly plan is activated, the system will deduct money in account balance on the first day and activate plan for the 30 following days.
It is impossible to switch to another plan during the month by refilling more credits.
If you want to switch to another plan, you should end the original plan and purchase a new one. To change plan, please dial 611 or contact T-Mobile customer service.
All of the functions of monthly plan should be used within 30 days.
The unused parts will not be retained to the next month.
You can enjoy streaming unlimited music with T-Mobile plan A/B/C or plan 1/2/3/4.
Below is the list of free streaming music operators:
1.You can enjoy only it on the phone. Moreover, the sharing of hotspot will count toward your data.
2.The music streaming service will be count when you stream pic advertisements, album art, introduction, excluding music.
The limitation of using 4G LTE:
1. The results of ”personal signal check” should be in the coverage of 4G LTE.
2.The phone should meet the following requirements:
Therefore if your phone supports 1700/2100 MHz AWS (band 4), it will allow you to enjoy most parts of LTE signal of T-Mobile.
If your phone also supports B4/B2/B12, then you can enjoy all of 4G LTE service of T-Mobile.
Take iPhone for example:
1.Setting->mobile internet->mobile internet data -> change APN as ”epc.tmobile.com” (It is not a website, please enter the whole character string)
2. If you still have a problem using internet: please check setting-> general-> reset->reset the internet setting.
3.After resetting the internet, please go back to the 1st step and confirm the APN setting.
T-Mobile has changed the unlimited international call plan, increased the price to $15 and added unlimited calls to 30 countries on mobile phone since June 12th. 2016.
The T-Mobile plan from $40 can purchase additional $15 international calls and international text, which includes:
1.Unlimited international message: Allow you to send unlimited messages to any countries, excludes St.Helene, Wallis and Fortuna.
2.Unlimited international calls to landlines, includes the following countries:
Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia*, Faeroe Islands, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Kuwait, Latvia*, Lithuania*, Luxembourg, Macau, Malaysia, Malta, Martinique, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, San Marino (Italy), Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S. Virgin Islands, United Kingdom (UK/England), Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia
3.Unlimited calls to mobile phone, includes the following countries:
Austria, Belgium, Bermuda, Canada, China, Congo, (Republic, of), Cyprus, Czech Republic, Denmark, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Malaysia, Martinique, Mexico, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Thailand, U.S., Virgin, Islands, United Kingdom, (UK/England), Venezuela
1.The service is available in the U.S. only.
2.If you purchase additional service, it costs the price of the plan+$15. If there is insufficient balance, it is impossible to activate the whole monthly plan next month.
T-Mobile plan 2/3/4 include unlimited video streaming.
The following music streaming service will not be charged.
1.Available on the origin phone only, sharing on other devices will be charged.
2.Use in the U.S. only. This is not available in other countries.
3.Please check on T-Mobile website for more details: http://www.t-mobile.com/offer/binge-on-streaming-video.html